Cancellation & No-Show Policy

At Acacia Hair Salon, we value our time and the time of our stylists. When an appointment is cancelled or rescheduled without sufficient notice, it prevents us from offering that time to another guest.

  • Salon Cancellation Policy

    At Acacia, we strive to provide exceptional service and ensure that all of our clients have the best experience possible. To maintain this high standard and respect the time of both our clients and staff, we have implemented a cancellation policy to ensure excellent customer service and satisfaction is achieved. This policy helps us manage our schedule effectively and accommodate clients who may be waiting for an appointment.

    Cancellation Policy

    1. Notice Period for Cancellations:

      • We require a minimum of 48 hours notice for any cancellations or rescheduling of appointments. This allows us the opportunity to fill the appointment slot and accommodate other clients. It also enables to cover the loss of earning and cost incurred for the appointment to be missed. 

    1. Late Cancellations and No-Shows:

      • Cancellations made with less than 48 hours notice will be subject to  50% of the service cost cancellation fee.

      • Clients who do not show up for their scheduled appointment without any notice or cancel on the day of their booked appointment will be charged 100% of the service cost.

    1. Late Arrivals:

      • If you arrive late for your appointment, we will do our best to accommodate you. However, please be aware that your appointment may need to be shortened or rescheduled to avoid delaying the next client. Full service fees may still apply.

    1. Appointment Confirmation:

      • We will send a reminder via email 48 hours before your appointment. You may also wish to check our most up to date prices as these can fluctuate in relation to our costs to deliver services and treatments. 

    1. Emergency Situations:

      • We understand that emergencies happen. If you need to cancel or reschedule your appointment due to an emergency, please contact us as soon as possible. We will do our best to accommodate your situation without applying the cancellation fee. But this is at the discretion of the business and does not conflict with the cancellation policy. With notice your deposit and appointment may be rescheduled to another time. 

    1. Repeat No-Shows or Late Cancellations:

      • Clients who frequently cancel appointments with less than 48 hours notice or do not show up for appointments may be required to pre-pay for future services.

    How to Cancel or Reschedule:

    • To cancel or reschedule an appointment, please contact us directly at Acacia on 01636 831400 or email us info@acaciasalon.co.uk

    We appreciate your understanding and cooperation with our cancellation policy. This helps us ensure that all our clients receive the highest quality service and that our team can manage their schedules efficiently.

  • By booking an appointment, you agree to the following policy.

This policy is in place to protect our stylists time and the running of the business.

At certain times, and throughout the month of December, a non-refundable booking fee of 50% is required to secure all appointments. This fee will be applied toward your service and is forfeited if the appointment is cancelled or rescheduled outside of the policy terms.